TM Training & Development

increasing business through knowledge

01480 405583

How to be an Exceptional Lettings and Management Agent

London, 28 April 2020

How to be an Exceptional Lettings and Management Agent

Suitable for all staff who let properties or gain instructions to let.


  • Business trends and changes in Lettings – What you need to know and how to respond. (Dealing with the lettings fee ban.)
  • Improving your skills at each stage of the instruction process
  • Assessing your Listing Operation
  • What can you do to gain more instructions?
  • Maximising Lettings and Management fees
  • Assessing your Tenanting Operation
  • What can you do to tenant properties in an effective and efficient way
  • Assessing your Property Management Operation and creating efficiency
  • How can you convince customers to have their properties managed?

The People Element

  • The Selling skills required in a competitive market
  • The 7 Steps of effective selling

Action Planning

  • Making your customer Proposition stand out from the crowd
  • Focus on Priorities and Action Planning

Trainers:  Peter Chapman

Venue: TBA

Time: 9am arrival for a 9.30am prompt start to 4.30pm approx.

Business attire. Lunch, tea and coffee will be provided.

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28 April 2020 - London (How to be an Exceptional Lettings and Management Agent)
Terms and Conditions
  1. For full day tours, seminar places are £225 plus vat which also includes lunch
  2. Delegate rate includes all course materials.
  3. All bookings will be confirmed and acknowledged within 7 days.
  4. All bookings require payment within 7 days of confirmation received by client.
  5. We strongly advise no reservations of accommodation or travel to be booked prior to receiving full joining instructions, as TM training & development cannot be held responsible for these costs
  6. Full joining instructions together with receipt will be issued at least 14 days prior to the event.
  7. TM training & development undertake to refund course fees in full should any course fail to meet expectations.
  8. TM training & development reserve the right to cancel courses at reasonable notice when a full refund will be offered.
  9. With the exception of the items (vii & viii) above, course fees are non-refundable once paid.
  10. Once places have been reserved online, payment will be due even in the case of delegates failing to attend the event
  11. Delegate substitutions can be made at any time without penalty.