TM training &development offers a high quality mystery shopping service, to measure current performance levels, identify training needs and assess the effectiveness of management in implementing company service standards.
All calls are recorded and a full report made of all calls made as well as a summary report.
All information is presented in a way which allows operational managers to use the results to give effective feedback and coach underperforming staff.
With the benefit of our wide experience in the industry we are able to provide a consultancy service to senior managers to facilitate strategic planning and business development.
Our knowledge of industry ‘best practice’ and exceptional performance, plus our ability to benchmark businesses against national performance levels, enable us to suggest practical measures to plan, monitor and improve company profitability and effectiveness.
TM training &development also provide a complete training service including planned training programmes and support with agreed standards and events.
This involves an agreed annual training plan providing ongoing staff training from Induction to Management Development and constant consultancy as part of the package.
This approach provides a far more strategic and consistent approach to integrating training into day to day performance management, and can be suitable for any agency looking to gain a competitive edge.